Franky Guzman

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  • How to place an order

    It's easy to order with Saucey! First, place an order from our app or webstore. If you are within our on demand service area, our Couriers then prepare the order and deliver it to you within an hou...

  • Do I have to be present for delivery?

    For on demand orders: Yes, the person who placed the order must be present for delivery*. Valid state or federal ID must be presented at the time of delivery and will be verified by a qualified Sau...

  • Contact Us

    We're happy to help! We're quickest by email. Email us at support@saucey.com.You can also text us (213) 204-9608.Please note our support team is generally available from 10am-1am, PST.

  • What is the estimated delivery time?

    We always aim to have our orders delivered within an hour! Deliveries typically arrive in about 30-60 minutes :) Your in-app ETA should be the most accurate!

  • What cities does Saucey operate in?

    We deliver on-demand to Los Angeles, San Francisco, Sacramento, Silicon Valley, Oakland, San Jose, South Bay LA (Manhattan Beach to Palos Verdes), Orange County, San Diego, DC, New York, Dallas, Mi...

  • Why should I verify my phone number?

    Having a verified phone number gives us a way to contact you about your order status or your account. If we need to reach you during a live order, we always first reach out via text or phone call a...

  • Can I schedule an order?

    For our on-demand orders, you can schedule an order at checkout by selecting the dates and times provided. We will deliver your order on the date and time you requested. You can text or call us at ...

  • How do I apply a promo code?

    On the website: Go to "account" and then scroll down! There will be a black bubble that says "add promo or gift card!" On the app: Click the three bars on the upper left hand side of the screen. Go...

  • Where do I find out about sales / deals?

    We're always rolling out with exciting updates and promotional offers! As long as you're subscribed to our e-mails and have enabled our push notifications, you can stay up-to-date on the latest sal...

  • How can I place a gift order?

    We have created a special service that allows you to place an order as a gift, simply type the address you would like the order delivered to and select your items. Web: On the checkout page there i...