Franky Guzman

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  • Contact Us

    We're happy to help! We're quickest by email. Email us at support@saucey.com.You can also text us (213) 204-9608.Please note our support team is generally available from 10am-1am, PST.

  • I just sent someone a gift order... Why is nothing happening?

    Valid question! For all gift orders, Saucey's system will send a message to your recipient to confirm a date and time for delivery. While we understand this takes away from a potential surprise, we...

  • Do you deliver to me?

    Hopefully! We currently offer on-demand delivery to Los Angeles, San Francisco, New York, Chicago, San Diego, San José, Sacramento, Oakland, Orange County, Silicon Valley, Dallas, and Washington DC...

  • Store hours and closures

    For the safety of our communities, we are updating our store hours in every city on a daily basis. If you get to checkout and are only able to schedule a delivery for the next day, that means that ...

  • How do I place an order?

    I remember my first Saucey order... You just need to set up an account, choose your items, and hit checkout! The account creation process will ask you to include your details such as location and p...

  • There's an issue with my receipt.

    Your receipt is e-mailed after the completion of your delivery. It will be sent to the e-mail address linked to your Saucey account, make sure to check your spam folder! Need a receipt from a past ...

  • Where can I submit my feedback?

    Feel free to contact our support team at support@saucey.com so we can help resolve any issues or hear your feedback! We look forward to helping you!

  • Can I make a return?

    Returns and replacements are not accepted once the order has been received by a verified customer/recipient. If the incorrect item is delivered or the item is spoiled, contaminated or otherwise not...

  • What happens when my order can't be completed?

    For on-demand orders: If the courier is unable reach you when they arrive, the person who placed the order is not present, or the order is otherwise undeliverable, the order will be failed. As outl...

  • What cities does Saucey operate in?

    We deliver on-demand to Los Angeles, San Francisco, Sacramento, Silicon Valley, Oakland, San Jose, South Bay LA (Manhattan Beach to Palos Verdes), Orange County, San Diego, DC, New York, Dallas, Mi...